“It's safe to say it’s the perfect job for my love and passion for bikes!” Josh – Workshop Manager
- There’s a lot of employers out there... What made you choose us?
I was easily drawn in by their representable brands, the job role and what the company had to offer. Cycle Republic offer better pay than most their competitors, better opportunities, endless amounts of training and learning on offer and the location of their stores.
- Tell us a bit about your role…
As workshop manager not only do I have to manage a team of bike builders and mechanics who deliver expert customer service and advice that match my high expectations. I also manage all cycle repair orders ensuring they arrive on time to get our customers back on their bikes as soon as possible.
- What do you get up to on a typical day?
Once the shop is open, I’d check what bikes needed to be built then print off my repair list and complete any repairs/services throughout the day between myself and my mechanics. Throughout the day I will also be addressing customer questions, replying to emails, ordering parts and keeping the workshop running as smoothly as possible in cohesion with the shop floor. It is also really important to me that my team and I have fun!
- What’s the best thing about working here?
It's safe to say it’s the perfect job for my love and passion for bikes and for anyone with similar interest and love for anything cycle related to definitely look into it.
- What challenges have you faced and how did you deal with them?
So my biggest challenge of all was summer. Summer was a peak time for my store and workshop. Being in Bristol - the cycling capital - you can only imagine how busy we all were. My workshop was fully booked every day. Although times were hard, with help from the store managers we were all able to get through and give ourselves a known and representable name on the Bristol bike scene. The store is located smack bang in the city center surrounded by local businesses, it’s full of commuters and close to local bike trails such Ashton Court and Leigh Woods so lots of bikes to repair!
- Tell us about the training and development...
I was given the chance to go on a technician course for a week in Leicester, one Bristol mechanic had Sram training in Germany, my bike builder has taken PDI training, and I’m also waiting for advanced suspension servicing and internal hub courses to be arranged. As well as the workshop side of the company, Cycle Republic also allows shop floor colleagues to learn from a variety of courses, having arranged meetings with brand reps and companies.
- What's been your biggest achievement?
My biggest achievement would be becoming a Manager at the age of 21, after less than a year of working for the company. I’ve got my own workshop with a great team with a huge range of fancy state of the art specialist tools I get to use on a daily basis. It shows I can lead a team, run a shift and have my own set of keys and the responsibility of a store.
- What do you think makes someone successful at Cycle Republic?
The team you’ll be working with and the support from other stores, head office and management. Without fail your knowledge will increase day by day by being around keen cyclists.
- And, to anyone thinking about applying, what would you tell them?
Do it, even if you’re unsure of what you would want to do for a future, Cycle Republic will allow you to carry the skills and expertise you’ve learnt and open many doors for future employment or promotions within the business